Finally, Mate 10 officially hit the market after all the leaks and rumors. This device has a large screen, small bezels, and AI hardware. If you are planning to buy this beautiful smartphone from Huawei, then you should know that it may have some problem which can be easily fixed. Here are the common Huawei Mate 10 and Mate 10 Pro problems and how to fix them..
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Speaking of specs, both Mate 10 and Mate 10 Pro appear identical, except for the size and shape of the screen. The Huawei Mate 10 has a 5.9 inch 2560 x 1440 LCD display while the Mate 10 Pro has a 6 inch 2160 x 1080 OLED display. The display aspect ratio is obviously different between Both phones: the Mate 10's is 16: 9 and the Mate 10 Pro's is 18: 9 which makes the Mate 10 Pro feel like a smaller phone. It is powered by Hisilicon Kirin 970 Processor with a RAM of 4 GB. It has an internal storage of 64 GB. You can even expand the expandable memory up to 256 GB. Huawei Mate 10 and Mate 10 Pro Sports have two cameras: an f / 1.6 rear camera and an 8MP front camera for selfies.It has a 4000mAh non-removable battery. The smartphone runs on Android 7.0 Nougat and will soon have the Android 8.0 Oreo update.
Whether you've seen the Mate series phones released overseas or are interested in the Huawei Mate 10 and Mate 10 Pro, there is a lot of information to learn about this affordable device..
It is an exceptional smartphone that has all the features you would expect from an expensive, high-end device. There are so many features that might blow your mind. For example, you can enjoy:
- Watch movies and videos
- Play games
- Internet browsing
- A fingerprint scanner on the back and more.
Besides, this phone has some cool features like:
- Good performance
- Small budget
- Lots of amazing features
But unfortunately, some problems have been detected on this smartphone. Many people have complained about some issues of this smartphone. However, these issues were only due to minor software failures the user was facing. In addition, these problems can be solved. So, don't worry, if you have this device, this article explains how to fix Huawei Mate 10 and Mate 10 Pro.
Steps to fix common Huawei Mate 10 and Mate 10 Pro issues
Here in this article, I would like to share all the Huawei Mate 10 and Mate 10 Pro issues and also their solutions to make your journey on this smartphone easier. I have listed some common Huawei Mate 10 and Mate 10 Pro problems that users face and also their solutions. So keep reading my article and find solutions for Huawei Mate 10 and Mate 10 Pro..
Problem 1: the poor quality of the front camera
Users are not happy with the performance and low light of its front camera. To get the best images follow the steps below, however we cannot overcome the hardware limitations.
Solution:
- When taking a photo, make sure you have enough light in this area. This means that you should put yourself in the spotlight to get a good picture.
- Negligible brightness passes through the sensor due to the small aperture of a smartphone camera. Hence, we get grainy images due to low light photography.
Problem 2: Sound from headphones seems robotic
Some users complain that the sound from the earphones / hands-free speakers sounds robotic and on a phone call it also sounds tinny.
Solution:
- Opt for other good quality headphones to make a phone call.
- Try it another way. During a call, press the Volume (+) button to increase the sound.
- This will help the other person to have a more audible sound but without eliminating the robotic tone of the hands-free mode.
Problem 3: Bluetooth connection problem
If Bluetooth is not working on your Huawei Mate 10 and Mate 10 Pro, you can try the following instructions.
Solution:
- Turn off the device and turn it back on: This often solves this problem, the same goes for both devices, the Bluetooth device and your Smartphone or Tablet, for the latter, enter the configuration and turn off Bluetooth or put it on. Airplane mode is enough, don't forget to turn it back on.
- Remove the device from the list and add it again: this is also a very useful way, if the connection is already made and you still have communication problems, it cuts the audio and the connection, it can also help to solve it; by entering the configuration of your Huawei Mate 10 and Mate 10 Pro, then searching for connected devices, this action allows you to remove the one that is causing the problem. Sometimes, connecting Huawei Mate 10 and Mate 10 Pro with multiple devices one after another could be the reason for this problem. After that repeat the pairing process.
- Always make sure that the Bluetooth connection is discoverable on your device, as well as on the other with which you connect yours.
- The last option is Reset if the above solutions don't work for your device.
Problem 4: Too much bloatware
Huawei tried to control their desires by filling the smartphone completely with their own apps and software. But there is still around 800MB of bloatware on the smartphone. Here's what you can do to fix it.
Solutions:
- Fortunately, Huawei is aware that few people actually use the apps it preinstalled on smartphones, so it has kept the bloatware to a minimum. Therefore, after you have checked all the apps in your “Installed Apps”, uninstall the unnecessary ones from your device, it will save storage space and improve performance. By long pressing on the app you will get an option to uninstall the app and just follow the onscreen instructions to do so.
- Clear Application Cache and Cache Partition: Cache is the most important thing that should not be ignored as it causes the performance issue in the device. Whenever you open or use a specific app, the cache is stored in the background and all you need to do is delete it in time. So, open each app from the installed apps in Settings and tap on “Clear Cache” option to clear the cache.
- If you are unable to install some system apps, you need to either root your smartphone or just support them. There's not much we can do with a smartphone without root.
Problem 5: SD card remains undetected
Users say, “One of the problems noticed on Huawei Mate 10 and Mate 10 Pro is that after inserting the SD card sometimes it is not detected. »If you have already inserted an SD card into the slot and it is still not detected, you can try the following solutions for Huawei Mate 10 and Mate 10 Pro.
Solution:
- First, reinsert the SD card after restarting the device.
- Try inserting your SD card into another smartphone or use a card reader to insert it into your PC and make sure your SD card is working properly.
- First try the format of the SD card on the computer and then insert it into Huawei Mate 10 and Mate 10 Pro.
- If that doesn't work, try using a different microSD card.
- If the problem persists, take your smartphone to the service center as there might be a problem with the microSD card slot.
Problem 6: Unable to eject the SIM card tray
Some users have reported that they cannot eject the SIM card tray from their smartphone. There could be a number of reasons.
If you cannot eject the SIM card tray, you can follow the steps below.
Solution:
- Make sure to use the SIM tray tool that came with the Huawei Mate 10 and Mate 10 Pro. It may be in the same box as the smartphone shipped depending on the region, or in a cardboard envelope.
- If you don't have the SIM tray eject tool, you can even use a paperclip to eject the tray from the smartphone case.
- Do not try to force the tray; otherwise, you could permanently damage it. The only way to get it out is to put the tool in the little slot next to it.
- If the bin still does not come out, you will need to take your smartphone to a certified Huawei technician.
Problem 7: Touchscreen is unresponsive
Many users reported the inaccuracy in the touch screen.
Either way, this problem can be handled easily. Read here and find possible solutions for Huawei Mate 10 and Mate 10 Pro. To fix Huawei Mate 10 and Mate 10 Pro related touchscreen issues, follow the instructions below:
Solutions:
- Try restarting your Huawei Mate 10 and Mate 10 Pro and check if the issue is resolved.
- Make sure you are not wearing mittens or gloves, in case you are wearing them, remember to turn on Glove Mode.
- Go to Settings> Smart assistance> Glove mode.
- Make sure your hands are clean and not wet.
- Make sure the screen is completely clean and that there is no oil or dust particles.
- It will be the software problem in some cases and therefore the touch screen is unable to perform its tasks.
- If nothing works, try Reset.
Problem 8: overheating and battery drainage issue
Overheating and battery drainage are the most common issues encountered in Huawei Mate 10 and Mate 10 Pro smartphones. We all know that most people now use their smartphones for fun playing high performance video games or playing high resolution videos online. This use of smartphones leads to overheating and battery draining issues of the devices.
Let's discuss how to fix Huawei Mate 10 and Mate 10 Pro smartphone issues.
Solution:
- Do not use the smartphone while it is charging.
- If you are watching high resolution videos on a channel such as YouTube, you may lower the resolution, which might fix the overheating issue.
- The series of Huawei Mate Smartphones is added with an installed application from Huawei which the user can uninstall if it is not useful for them.
- You could go to Settings> Battery and Battery usage to see how much battery each app is using and uninstall that particular app.
- You might limit the number of games you have installed or played on Huawei Mate 10 and Mate 10 Pro.
- After uninstalling unnecessary apps from Huawei Mate 10 and Mate 10 Pro, user can perform reset.
Problem 9: slow performance
Huawei Mate 10 and Mate 10 Pro smartphone is attached with Qualcomm Snapdragon 616 processor which gives average performance to these devices. However, some users still face sluggish performance issues on these devices.
Let's discuss how to fix Huawei Mate 10 and Mate 10 Pro smartphone issues.
Solutions:
- You can restart your Huawei Mate 10 and Mate 10 Pro.
- Update your smartphone regularly, as new updates come with bug fixes from the old version. You can go to Settings> About phone and software to update your smartphone.
- Huawei Mate 10 and Mate 10 Pro is attached to the developer option. In developer option, you can lower animation setting which will fix performance issues. Also, go to Settings> About phone and tap on build number 7 times to enable developer option. After scrolling, you will get animation setting to reduce animation.
- Also, to increase performance, you can activate Power saving mode and select normal mode. This will help increase performance.
- Uninstall unnecessary apps from your device.
- After uninstalling unnecessary apps from Huawei Mate 10 and Mate 10 Pro user can perform Reset.
Problem 10: Wi-Fi problem
Many users have Wi-Fi related issues in Huawei Mate 10 and Mate 10 Pro. The device is not connected to Wi-Fi, access is denied to a particular network, and poor and slow Wi-Fi connection.
We are going to discuss how to fix Wi-Fi issues in Huawei Mate 10 and Mate 10 Pro.
Solution:
- You can restart the router and modem connected with your Huawei Mate 10 and Mate 10 Pro. Also, restart your Huawei Mate 10 and Mate 10 Pro.
- You can remove the power source connected to your Huawei Mate 10 and Mate 10 Pro device and wait a few minutes before reconnecting it with the device.
- Regular updates are available for Huawei Mate 10 and Mate 10 Pro devices. You can go to Settings> About phone and software to update your smartphone.
- Go to Settings> Wi-Fi> Configure to get the mac address of your device connected to the Wi-Fi network to make sure if your address is supported by the router.
- You can also check if Power Saving Mode is enabled in Huawei Mate 10 and Mate 10 Pro, which automatically turns off the Wi-Fi network to save a certain percentage of battery power.
- Finally, you can perform a factory reset if the above issues are still not resolved.
Problem 11: Brightness issue in Huawei Mate 10 and Mate 10 Pro
Some users are not satisfied with the brightness adaptation of Huawei Mate 10 and Mate 10 Pro.
Solution:
Huawei Mate 10 and Mate 10 Pro's brightness issue is software related. Software update 4.5.3 should fix it. However, some users have noticed that this problem persists. A permanent solution will be available soon. In the meantime, you can download the Lux Auto Brightness app from Google Play Store. It is one of the best tools which helps to gain control over the brightness function. Fortunately, there is a free version available as well.
Problem 12: Mobile data connection issue
Some apps and games do not work on mobile data. Some Wi-Fi connected apps have been found to work great, but when connected to mobile data, they don't work as well anymore.
Solution:
The problem is related to the APN settings. Follow these simple steps.
- Go to Settings - More networks - Mobile network - Access point names.
- Tap APN for your network.
- Change the APN protocol to IPv4 or IPv4 / IPv6.
- These settings are present at IPv6. This is the reason why some apps or games cannot connect with mobile data.
Conclusion
So here is. From the points listed above are the most common issues reported by Huawei Mate 10 and Mate 10 Pro users. In response to these problems, I provide solutions. And I hope he won't have more problems soon.
Now you know how to fix Huawei Mate 10 and Mate 10 Pro issues, normally one could find one in Huawei phone.
Hope your Huawei Mate 10 and Mate 10 Pro serve you very well. If you are facing any of the listed problems on Huawei Mate 10 and Mate 10 Pro, just follow the instructions mentioned here and get rid of them immediately.
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