Question

Windows 10: logon not possible - what to do?

Answer 1

First steps
Start Windows in Safe Mode

---

You will need to log into Windows 10 every time you restart your computer. If that doesn't work, we can help you here..

Problems logging into Windows 10 can have several causes. Especially after a Windows update, it can often happen that a login is not possible. Here we explain exactly what you can do in such a case.

• First steps
• Start Windows in Safe Mode

First steps

• Did you enter the correct password? Check to see if you might have accidentally turned on Caps Lock.
• Are you connected to the internet? If you have linked your Windows account to your Microsoft account, you have to enter the password of your Microsoft account. You need an internet connection to register.
• Forgot your Microsoft password? You can reset your Microsoft password here.
• Has an update just been installed? Try restarting the PC and signing in again.

Start Windows in Safe Mode

Only basic Windows functions are available to you in Safe Mode and is primarily useful for troubleshooting your PC. Because if the problem doesn't occur in Safe Mode, you know that default settings and drivers aren't causing it.

1. Hold down the [Shift] key while the bottom right "on the button Restart click".
2. Then select " Troubleshooting "> " Advanced Options " "> More recovery options Show ". Now click on " Start Settings " and then on the " Restart " button at the bottom right.
3. A list will appear after the restart. From there, select option 5 or alternatively press the [F5] key .
4. After your PC boots up, you can log into Safe Mode . There you can, for example, deactivate the login with a password.

---