Question

Google Play Store is not connected - what to do?

Answer 1

Common problems and solutions
Play Store: clear cache and clear data
1st step:
2nd step:
3rd step:
4th step:
Restart the device
Reset device to factory settings
1st step:
2nd step:
3rd step:
Quick guide: clearing the cache and data
Brief instructions: Reset device to factory settings

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The Google Play Store has stopped working properly on your Android device? We will help you further in this guide..

The Google Play Store updates your apps and thus ensures the security of your Android device. It is fatal if you have problems with this and the Play Store can no longer install updates. Such problems usually manifest themselves in crashes or error messages. Most of the time, however, these problems can be easily remedied.

• Common problems and solutions
• Play Store: clear cache and clear data
• Restart the device
• Reset device to factory settings

Common problems and solutions

The causes of malfunctions in the Play Store can be very different and sometimes you cannot help it:

• Is google down? - Google also has malfunctions if, for example, a server has failed. But don't worry, this will be taken care of immediately and if you wait a few minutes everything should work again.
• Are you connected to the internet? - Check if your smartphone is connected to the internet by trying to load a page in your browser. Or maybe you are currently using your mobile data network. In that case switch to WLAN. If you cannot establish a connection, briefly switch your flight mode on and then off again.
• Is a Google Play update being installed? - Not only apps and games, but also the Play Store itself receives updates. However, these run in the background. If so, close the Play Store again and wait a few minutes.
• Do you still have enough memory? - To be able to install updates, you need at least 500 MB of free memory on your smartphone. Most of the time you will get a warning that your memory is low. In this case, uninstall unnecessary applications.
• Are there any problems with the DNS server? - By default, the Android device specifies 8.8.8.8 as the DNS server address. Google also offers an alternative DNS address, namely 8.8.4.4.

Play Store: clear cache and clear data

If you delete the data in the Google Play Store, it will be reset. Follow our step-by-step instructions or take a look at the brief instructions .

1st step:

Open the settings of your smartphone and go to the point " Apps ".

2nd step:

Now scroll down and look for the application for the Play Store .

3rd step:

Now press the button " Storage " there.

4th step:

Then press " Clear cache " and " Clear data " one after the other . Then start the Google Play Store again.

Restart the device

If the first method didn't fix your problem with the Play Store, restarting your device may help..

To do this, press and hold the on / off switch on the side of your Android device until the options for switching off appear. Press " Restart ". Your smartphone will then switch off and start up again automatically.

Reset device to factory settings

If restarting your device did not help either, you can still reset your smartphone to the factory settings.

But be careful: this will delete all data from your smartphone!

Follow our step-by-step instructions or take a look at the brief instructions ..

1st step:

Open your smartphone settings and go to " General administration ".

2nd step:

Then press the " Reset " button .

3rd step:

Now tap on the item " Reset to factory settings ". Note that when you reset all the data on your smartphone deleted be. The device will then restart automatically.

Quick guide: clearing the cache and data

1. Open your smartphone settings and go to " Apps ".
2. Scroll down to the Play Store application and tap on it.
3. Now press " Storage ".
4. Then tap on " Clear cache " and " Clear data ".

Brief instructions: Reset device to factory settings

1. Open the smartphone settings and go to " General Management ".
2. Press the " Reset " button .
3. Then go to " Reset to factory settings ". All data will be deleted from your smartphone .

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