Question

PayPal: Payment open - what to do? PayPal account here.

Answer 1

What does it mean when a PayPal payment is "open"?

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If a PayPal transaction has the status "open", there can be several reasons. We explain here what this is all about..

Normally, the payment is debited directly and quickly from your PayPal account and the PayPal payment process is then completed. However, it can happen that a PayPal payment is shown as "open" on your account. In this tipps + tricks article you can read what that means and what you can do about it - as a buyer or as a seller .

What does it mean when a PayPal payment is "open"?

• Buyers
• Seller

Buyers

You have received an e-mail with the following content: " The payment is currently still being processed by us and therefore has the status" open "in your PayPal account. This means that the amount has not yet been received on your PayPal account ". If you as the buyer see the status "open" in your PayPal account after a payment has been made, PayPal has probably not yet processed the payment. There can be the following reasons for this:

• There may be insufficient funds in your linked bank account and therefore the money cannot be debited from PayPal via direct debit. So make sure that your bank account has funds.
• Your PayPal account is not yet verified. You can read here how to confirm your PayPal account.
• You wanted to pay with PayPal credit, but you do not have enough credit in your PayPal account . You can find out how to top up your PayPal account here.
• You have topped up the account via bank transfer, but the money has not yet been booked by PayPal .
• Sometimes there are also security checks by PayPal. You will be notified of this in an additional email.

The PayPal payment does not always work directly. Keep calm and top up the credit usually helps. (Source: wichayada suwanachun / Shutterstock.com)

Seller

Are you contrast Verk äufer and the status of the payment is "open", then this is due perhaps because you eg. Only received the money on eBay if the buyer has marked the item as "Get". PayPal has provided the following tips especially for this case:

• If you sell on eBay, mark the item as "shipped" in your eBay account.
• For all sales outside of eBay, use a recognized shipping service provider for your shipments. Otherwise, payment will be activated 21 calendar days after the payment date, unless the buyer reports a problem.
• If you are generally active users with positive ratings on sales platforms, the probability is very low that the status of the payment will be displayed as "open".

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