In our article on Live Chat Support, we discuss the potential and benefits of this modern form of customer support. It also shows how alternatives to traditional forms of support are gaining relevance, playing a central role in generating and retaining customers. Implementing this new form of customer service is very simple: similar to the Google Analytics web analysis tool, a live chat software is integrated as a line of code in the source code of the page and is conveniently managed in a dashboard. online control. If you are considering enriching your web presence with a chat service, the following may interest you. So what is the best software solution?
To be able to compare the offers of the different live chat software providers, it is necessary to know the criteria underlying this service. The most sophisticated program does not have to be the most suitable solution for all cases, since the choice depends on the requirements and previous knowledge of each one and the size of the project. A live chat solution that can be integrated for free is not, in general, worse than a paid one, although it is usually linked to greater technical efforts and a high level of knowledge in terms of server configuration and programming. The four decisive criteria when evaluating which is the best are:
Userlike
LiveChat
Zopim
LiveAgent
Monthly payment
?
One-time license
Price
medium
high
Free version available
Chat history
Ticket system
SSL encryption
Visit monitoring
Sending files
Proactive chat
Popup Chat
Integrated chat
Commercial chat
Automatic invitations to chat
Chat for mobile terminals
Design Templates
Mobile apps
Desktop version
Transfer of chats and tickets to third parties
Translation to Spanish
Offline mode
Video chat
LiveZilla
tawk.to
Mibew Web Messenger
Lime talk
gratuitous
low
-
This overview demonstrates the variety of options available. Beyond the points marked in the table, aspects such as the quality of the functions with respect to the user data that must be analyzed or the storage time of the chat messages also vary from one solution to another. Before starting your search for the best software, it is advisable to define your goals and personal abilities..
If you are looking for a program that can be hosted on your own server, the best options could be Live Agent or the free Miweb, of course, taking into account that the installation and administration will be the responsibility of the user. If you can't decide, you can sign up for the respective trial versions, which can generally be used for a period of two to four weeks. Zopim and Live Zilla offer free versions.