In our article on Live Chat Support, we discuss the potential and benefits of this modern form of customer support. It also shows how alternatives to traditional forms of support are gaining relevance, playing a central role in generating and retaining customers. Implementing this new form of customer service is very simple: similar to the Google Analytics web analysis tool, a live chat software is integrated as a line of code in the source code of the page and is conveniently managed in a dashboard. online control. If you are considering enriching your web presence with a chat service, the following may interest you. So what is the best software solution?
To be able to compare the offers of the different live chat software providers, it is necessary to know the criteria underlying this service. The most sophisticated program does not have to be the most suitable solution for all cases, since the choice depends on the requirements and previous knowledge of each one and the size of the project. A live chat solution that can be integrated for free is not, in general, worse than a paid one, although it is usually linked to greater technical efforts and a high level of knowledge in terms of server configuration and programming. The four decisive criteria when evaluating which is the best are:
Free version available
Automatic invitations to chat
Chat for mobile terminals
Transfer of chats and tickets to third parties
Translation to Spanish
Mibew Web Messenger
This overview demonstrates the variety of options available. Beyond the points marked in the table, aspects such as the quality of the functions with respect to the user data that must be analyzed or the storage time of the chat messages also vary from one solution to another. Before starting your search for the best software, it is advisable to define your goals and personal abilities..
If you are looking for a program that can be hosted on your own server, the best options could be Live Agent or the free Miweb, of course, taking into account that the installation and administration will be the responsibility of the user. If you can't decide, you can sign up for the respective trial versions, which can generally be used for a period of two to four weeks. Zopim and Live Zilla offer free versions.