When you create a PSN account you are complying with the PlayStation ™ Network Terms of Service where a series of guidelines are applied in the Community Code of Conduct. The moment you breach its terms, your account will be temporarily or permanently suspended depending on the severity, even prohibiting your access to PSN from your PS5..
For this reason, it is possible that on some occasion you will find them PS5 errors WS-116331-5, WS-116330-4 or The PlayStation Network function is temporarily suspended, where it will indicate that our account is suspended. We are going to explain today what this means and if we can do something about it.
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PS5 error WS-116331-5, WS-116330-4 | PlayStation Network function is temporarily suspended
We will discuss more information about these errors and how to know if we can fix it.
Find out if my PSN account has been suspended
If your PSN account has been suspended, one of these errors will appear. Normally you will receive an email at the address you have associated with or session ID, where you will be informed of it. If you can't find it, check your Spam account.
If the error appears but you have not received the information email, you can contact PlayStation at the following link:
Contact PSN
End of suspension
The suspension usually lasts for a period of time and once it is over, you can use your PSN account as normal again. To know the time you have left, you must enter the email received.
Claim suspension
The suspensions on PSN are produced after exhaustive analysis by the PlayStation team, so it is a decision that cannot be appealed unless it is a suspension for balance debt. In this case, your suspension will end once you pay the debt.
PSN or PS5 account suspension
If your PSN account has been suspended, you will not be able to use the services associated with them even if they are purchased.
If your PS5 has been suspended, you cannot access PSN from any account.
Suspended account subscriptions
While your account is suspended you will not be able to access the management of:
- Add / remove a payment method
- Enable / disable automatic renewal
No automatic subscription charges will be made while your account is suspended..
This way we know what the PS5 errors WS-116331-5, WS-116330-4 or The PlayStation Network function is temporarily suspended mean. Remember that if you don't have the information email, you can contact PlayStation directly.