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TVNOW does not work - what to do?

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TVNOW does not work - what to do?

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No connection to the page possible
Videos don't load or stop
If nothing helps ...

TVNOW not working? We'll show you what you can do about it..

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Annoying: You want to watch your favorite show on TVNOW, but the website or the stream doesn't work. But maybe you can fix the problem yourself. We have put together the most common solutions for you.

No connection to the page possible

First, check if you can visit other websites. Is your internet connection still working? If not, wait or contact your internet service provider. Is there an internet connection, but no page loads in the browser? Then try another browser. Otherwise, your internet bandwidth may be too low to stream. By the way: TVNOW is currently not compatible with the Linux operating system. Therefore, no content can be played on Linux.

However, the problem may not be on your side of the management at all. Server problems or maintenance work can cause problems with the page. Here you just have to wait for the problems to be resolved. Via the allestören.de you can see whether the website is currently accessible at all.

In addition, too many hits or visitors can overload the page. This can happen again and again, for example when a popular series is published. Here, too, one thing in particular helps: wait and see.

Videos don't load or stop

There are several approaches here. Chances are your browser is when a video doesn't load. In this case, you should update and clear your cache. It can also help to disable the browser extensions and add-ons. Here are tips on how to do this for each browser:

Browser name Supported from version Update browser Clear browser cache
Chrome 35 Update Google Chrome Clear cache in Google Chrome
Edge 14th Automatic updates via Windows updates Microsoft Edge: clear cache
Firefox 53 Perform Firefox update Clear Firefox cache
Internet Explorer 11.0 (only in connection with Windows 8.1 or higher) Automatic updates via Windows updates Internet Explorer: clear cache
Opera all versions Opera update

Opera: clear cache
safari 9 (only in connection with macOS 10.11 or higher) Update Safari Clear Safari cache
Browser name Supported from version Update browser Clear browser cache
Chrome 35 Update Google Chrome Cache löschen in Google Chrome
Edge 14 Automatische Aktualisierung via Windows-Updates Microsoft Edge: Cache löschen
Firefox 53 Firefox-Update durchführen Firefox Cache löschen
Internet Explorer 11.0 (nur in Verbindung mit Windows 8.1 oder höher) Automatische Aktualisierung via Windows-Updates Internet Explorer: Cache löschen
Opera alle Versionen Opera-Update

Opera: Cache löschen
Safari 9 (nur in Verbindung mit macOS 10.11 oder höher) Safari aktualisieren Safari-Cache leeren

The problem can also be related to DRM. DRM stands for "Digital Rights Management". This is intended to protect copyright in particular in the streaming and gaming area. Here, too, it can help to deactivate the add-ons in the browser. If you use a VPN tunnel, switch it off. TVNOW is only designed for German customers. So if you pretend to be abroad, problems can arise.

Do you use TVNOW via the app? Then update the app. You may be using an outdated version. This can no longer play the content correctly.

TVNOW is also based on Adobe Flashplayer. Check the version here too and carry out an update if necessary. If your Flash player is out of date, it is no longer compatible with the videos from TVNOW..

If nothing helps ...

You have already gone through all of the above options, but nothing helps? If you still cannot stream, you can contact customer service:

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