Apple Support responded to a report of an iPhone X explosion - which occurred immediately after the device was updated to iOS 12.1 - saying it was " absolutely unexpected behavior ”…
Apple offered its response on Twitter..
It is certainly not an expected behavior.
Gadgets360 contacted Rahel Mohamad, who filed the report.
An iPhone X apparently exploded in the United States after being updated to iOS 12.1 on Wednesday. This report is from the US city of Federal Way, Washington, where a user claims their 10 month old iPhone X started to emit smoke and eventually exploded after the iOS 12.1 update was released. successful […]
“This year, in early January, I bought an iPhone X and used it normally,” he said. The iPhone X was in the process of updating to iOS 12.1 when Mohamad, as usual, put it on charge. “Dark gray smoke started to come out of the phone. When the update finished and as soon as the phone turned on, it started to smoke and catch on fire. "
The update is almost certainly a coincidence. Mohamad said he was using the charger and cable provided by Apple to charge the phone, furthermore the explosion occurred after he was taken out of charge..
When I held the phone it was very hot and I put it down immediately. Then he started to smoke.
Apple asked him to ship the phone so the company could investigate the cause.
This isn't the first time we've heard of an exploding iPhone. Over the years, many iPhone explosions have occurred, and the nature of these lithium battery explosions is very sudden and extremely fierce, which means that the terminology "explosive" is understandable. These explosions are extremely rare, but will not occur in all devices sold which number in the tens of millions..
I am sure we will all be relieved to know that this behavior is not expected.