Most of the users probably face issues very often when trying to recover deleted messages, notes, contacts etc. from their devices with FonePaw software. For example, some users complain that they are unable to retrieve the full content of their messages. For this, they are often asked to send log files to our support team, so that they can more easily identify the problem and locate deleted data. If you have encountered the same problem, please follow the steps below, which will help you send the log files from PC (Windows or Mac)..
Note: No matter what FonePaw software you are using, the steps to send the log file are similar. So in this article, we take FonePaw - iPhone Data Recovery program as an example. If you are using other software from FonePaw, you can also start it and follow the next steps.
Part 1: Send log file from PC running Windows
Step 1. Launch FonePaw - iPhone Data Recovery software on your PC and click the small icon at the top right of the software window. You will see a small window with the note "Comment"..
Step 2. In this small window, enter your email address and the problem you had in the “Content” area. Then check "Attach to journal", then press the "Submit" button.
Part 2. Send the log file from a Mac
Step 1. Run FonePaw - iPhone Data Recovery on your Mac and click the “Comment” icon at the top right of the program window..
Step 2. In the small window with the note “Comment”, please enter your email address and the problem you encountered in the “Content” area. Check “Attach to Journal”, then click “Submit”.
After you finish this operation, the file and comment you submitted will be saved, and our technical team will find solutions for you. Please be patient while waiting for our response. If you still have further questions, please do not hesitate to contact us.
